Refund & Return Policy

Estimated read time 2 min read

At LuminAapp Store, we strive to ensure customer satisfaction with every purchase. This Refund and Return Policy outlines the conditions under which refunds and returns are processed by Lumina Solutions LLC (“Company,” “we,” or “us”).

1. Refund Policy

Eligibility for Refunds

Refund requests must be submitted within 30 days of the purchase date. To be eligible for a refund, the following conditions must be met:

  • The product must be defective or not as described.
  • Proof of purchase must be provided.

Non-Refundable Items

The following items are not eligible for refunds:

  • Digital products that have been downloaded or accessed.
  • Services that have been fully performed.
  • Gift cards and promotional items.

2. Return Policy

Eligibility for Returns

Physical products must be returned within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging.
  • The product must be unused and in the same condition as when received.
  • Proof of purchase must be provided.

Return Process

To initiate a return, please contact our support team at info@luminaapp.store with your order details. Once your return is approved, we will provide you with instructions on how to send the item back to us.

3. Processing Refunds and Returns

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for paying for your own shipping costs for returning your item.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at info@luminaapp.store and Contact No. : +1(364)999-7907

By making a purchase on the LuminAapp Store, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.